If you are having problems hearing movies or other programs without subtitles, you can utilize the Closed Caption feature on your TV.
If you have the older FIOS remote, the button with the asterisk * on it, to the left of the 0, turns subtitles on. However, you can use the following process on any remote:
Step 1: Press Menu on remote
Step 2: Scroll and select Settings (OK button)
Step 3: press OK to select System
Step 4: press OK to select Accessibility
Step 5: press OK to select Closed Captions
Step 6: Press OK to select Service Selection. Most residents want subtitles in English so that would be Closed Caption (CC) OPTION 1.
Step 7: Press the right-arrow to highlight Save, press OK, and press OK again to confirm.
For help contact Anthony Bradford. He is available Monday – Friday from 9 am – 5 pm.